Gio Outlet Refund & Returns Policy

Last updated: August 2026

The Gio Outlet is dedicated to sale, clearance, discontinued and imperfect stock. Because these products are offered at significantly reduced prices, we ask customers to read product descriptions carefully before placing an order.

This policy applies to purchases made through the Gio Outlet website.

Outlet & Imperfect Items

Products sold through the Gio Outlet may include:

• Imperfect or factory-second items
• End-of-line and discontinued products
• Clearance stock
• Previous-season products
• Reduced or sale items
• Discontinued colours or styles

Items described as Imperfect may have minor manufacturing, finishing, colour, packaging or cosmetic imperfections.

Where an imperfection or characteristic has been clearly disclosed in the product description before purchase, that disclosed imperfection will not itself be treated as a fault.

The reduced Outlet price reflects the nature and condition of these products.

Please read the individual product description carefully before ordering.

Gio Mystery Boxes are NON RETURNABLE / REFUNDABLE 

Damages and Issues

Please inspect your order carefully as soon as it is received.

Any visible damage, defects, incorrect items or other issues with your order should be reported to us within 24 hours of delivery.

When contacting us, please provide your order number, details of the issue and clear photographs showing the product, packaging and any damage or defect. We may be unable to assess a claim where appropriate photographic evidence has not been provided.

Claims for visible damage or issues reported more than 24 hours after confirmed delivery may be declined where we are unable to establish that the damage or issue was present at the time of delivery.

For items purchased as Imperfect, imperfections that were clearly disclosed as part of the product description at the time of purchase will not be considered faults.

This 24-hour reporting request does not affect your statutory rights in relation to goods that are faulty, not as described or otherwise do not conform to your legal rights.

Exceptions / non-returnable items
Certain types of items cannot be returned.

Items taken out of the packing including underwear and stockings - once opened this invalidates the return process. Please get in touch if you have questions or concerns about your specific item. 

 

 

 

Your Right to Cancel

For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

If you wish to exercise your right to cancel, you must notify us within 14 days of receiving your order.

Once you have notified us, the goods must normally be returned to us within a further 14 days.

Your statutory rights are not affected by an item's Outlet, sale, clearance or imperfect status.

Condition of Returned Items

Returned products must be handled with care and returned in their original condition wherever reasonably possible.

Products must not be worn beyond what is reasonably necessary to inspect them.

Please take particular care when handling delicate hosiery. Stockings, tights and other hosiery can easily be marked, stretched, snagged or damaged by jewellery, fingernails, rough surfaces, cosmetics or other products.

We reserve the right to reduce a refund where permitted by law if the value of the goods has been diminished as a result of handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

Hosiery & Underwear

For hygiene reasons, certain products may be supplied sealed or otherwise protected for hygiene purposes.

Where a product qualifies for the statutory hygiene exemption, the right to cancel will not apply once the relevant hygiene seal or protective packaging has been broken after delivery.

Please therefore check the product, size, colour and description carefully before breaking any hygiene seal or protective packaging.

This does not affect your rights if an item is faulty, not as described or otherwise fails to meet your statutory rights.

No Exchanges

The Gio Outlet does not offer exchanges.

If an eligible product is returned and accepted, it will be processed as a return and refund.

If you require a different size, colour or style, you will need to place a new order through the Gio Outlet website.

We cannot reserve Outlet stock while a return is being processed, and availability cannot be guaranteed.

Sale & Clearance Items

Sale and clearance items are not automatically excluded from statutory return or cancellation rights simply because they have been reduced.

However, customers should carefully check the product description before purchasing, particularly where a product is identified as imperfect, discontinued or clearance stock.

Faulty Items

If you believe an item is faulty, please contact us with your order details and information about the problem.

For products sold as Imperfect, a characteristic or imperfection that was clearly disclosed before purchase will not itself be considered a fault.

This does not affect your rights in relation to any separate, undisclosed fault.

Incorrect Items

If we have sent you an incorrect product, size or colour, please contact us as soon as possible so that we can resolve the issue.

Please do not wear or use an incorrectly supplied product.

Return Postage

Unless an item is faulty, incorrect or we are otherwise legally responsible for the cost of return, customers are responsible for the cost of returning goods to us.

We strongly recommend using a tracked or otherwise appropriate postal service. Gio cannot be responsible for returned parcels that are lost before reaching us.

Where we are responsible for the return costs under applicable consumer law, we will deal with the appropriate reasonable return costs accordingly.

Refunds

Once your return has been received, it will be inspected before a refund is processed.

Approved refunds will be made to the original payment method.

Where an entire eligible order is cancelled under the statutory cancellation right, any refund of the original standard delivery charge will be handled in accordance with applicable consumer law. Any additional amount paid for an enhanced, express or premium delivery service does not have to be refunded beyond the cost of our standard delivery option.

If only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

We do not refund return postage unless we are legally required to do so.

Any promotional discount applied to the returned goods will be reflected in the amount refunded. You will receive back the amount actually paid for the returned item, subject to any lawful deductions.

International Returns

International customers should contact us before returning an item.

Customers are responsible for return postage, customs declarations and any applicable return costs unless the goods are faulty, incorrect or we are otherwise legally responsible for those costs.

Please clearly identify the parcel as RETURNED GOODS on any customs documentation where appropriate. Gio cannot accept responsibility for customs charges caused by an incorrectly completed return declaration.

Cancellation and return rights for customers outside the UK may vary according to the laws applicable to the transaction.

How to Request a Return

To request a return, please contact Gio Outlet within the applicable return period and provide:

• Your name
• Order number
• Item(s) you wish to return
• Reason for the return

Please wait for the appropriate return instructions before sending your parcel.

Items returned without sufficient order information may take longer to process.

Statutory Rights

Nothing in this Refund & Returns Policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Your statutory consumer rights remain unaffected.